Refund policy

At UrbanTechno, we want you to be completely satisfied with your purchase. Please review our return and refund policy below.

 

1. Return Eligibility Criteria

• Products must be unused, undamaged, and returned in their original packaging.
• Proof of purchase (order confirmation or invoice) is required.
• Items must include all accessories, manuals, and tags where applicable.

 

2. Return Timeframe

• Returns are accepted within 7 days of delivery.
• Requests made after this period may not be eligible.

 

3. Refund Process and Timing

• Once we receive and inspect the returned product, we will notify you of approval or rejection.
• Approved refunds will be processed within 7–10 business days to the original payment method.
• Refund timelines may vary depending on your bank or payment provider.

 

4. Exchange Options

• Eligible items can be exchanged for the same product or another item of equal value.
• Exchanges are subject to stock availability.
• If the requested item is unavailable, a refund will be issued instead.

 

5. Damaged/Defective Product Handling

• If you receive a damaged or defective product, notify us within 48 hours of delivery.
• Please provide photos or videos of the issue for verification.
• We will arrange a replacement or full refund at no additional cost.

 

6. Non-Returnable Items

The following items cannot be returned or refunded:

• Personal care and hygiene products.
• Customized or personalized items.
• Clearance or final sale products.
• Digital goods or downloadable content.

 

7. Return Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• In cases of damaged or wrong items, UrbanTechno will cover the return shipping charges.